Customer Feedback

To be successful as internet retailers there are a few extremely simple rules to be followed – these rules are really the same rules that apply to all retailers.

First product range & quality
Second competitive pricing
Third customer service

Behind this you have to have a shop front – or website – that lays out product so that people can easily find what they want, might want or what catches their eye.

Although our directors have many years experience in retailing and customer care, at T&L, we have only been trading for two years. During that two years we have concentrated on ensuring that we are the best, or at worst, as good as the best, in each of these areas.

We regularly have people emailing us saying thanks for fast service – or thanks in general. We have had just one serious complaint – and that was on a sale via Amazon – where there was a delay from Royal Mail – we certainly hope they sort themselves out.

Yesterday we received what we would see as the perfect complement from William Swartz “Thanks. Excellent and easy website and fast and efficient service at good prices”
For us it is the perfect complement because it addresses the areas we see as critical – Thank you William.

It is always pleasant to receive thanks – it would also be very helpful to us if people are also able to give us feedback that is product specific.