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Toys & Learning - Information

Customer Service

  • Delivery to UK only
  • Payment by Paypal or debit/credit card
  • Orders taken through website only
  • Orders before noon - Mon to Fri - are same working day despatch.
  • Orders after noon are next working day despatch.
  • Stock availability is automatic - if you can order it - it is in stock ready to despatch .
  • Heavy orders sometimes have to go by courier.

Prices and Postage

  • Prices are calculated by the Shopping Cart on checkout and include VAT.
  • UK Postage and packing are charged at the following rates.
  • Post & Packing - All Royal Mail 1st Class - order under £20 - £3.95 . . . order over £20 - £6.95
  • Courier - £7.95 for next day delivery on Monday to Friday to UK mainland only.
  • Orders before noon Monday to Friday are same working day despatch
  • For the sake of clarity we use the expression working day which excludes Bank Holidays - Royal Mail & Couriers do not collect on Bank Holidays.
  • In the event of any delivery not arriving within 5 working days please Contact us.
  • In the event of any delivery going missing we must be informed in writing, by email, within 14days.
  • Toys & Learning keep prices low by using fast & simple systems - delivery to UK addresses only.
  • Highlands & Across Water - For Scottish Highlands & Islands, Northern Ireland, Channel Islands, Isle of Man & Isle of Wight - Courier not available - Royal Mail only

Payment Methods

  • You can order online through this website paying safely and securely using your credit or debit card or PayPal - transactions are processed by SagePay - we never see your card details.
  • We accept UK Master Card & Visa Cards issued by a UK bank to a UK address - we deliver to UK addresses only.
  • We will debit your payment card when we receive your order.
  • On receipt of your order, we will send confirmation of the items ordered, prices and your reference number, which should be used when making any enquiry about that order.

Returns & Damages

  • If you are not completely satisfied with your purchase, under the UK's Distance Selling Regulations you have the right to cancel your order for any item purchased and receive a full refund. Order cancellations must be made in writing, within 7 days of delivery of your item or items, using the Contact us page.
  • Goods must be returned in their original condition (undamaged, unused and in their original packaging) within 14 days of receipt. We will issue a full refund on receipt.
  • Please Note - For Papo & Schleich Scenery Packs, Display Sets & Gift Sets we can only refund where the figurines & models have not been detached from their original positions.
  • The item is your responsibility until it reaches us. For your own protection, we recommend that you send the parcel using a delivery service that insures you for the value of the goods. Toys & Learning Ltd cannot be held responsible for non-receipt of returned goods. You are responsible for the postage costs for returned items.
  • If your order is incorrect or found to be damaged upon delivery, please Contact us and give details of the product and the reason for return. We will then advise on how to proceed with the return. We will endeavour to deliver replacement products as soon as possible.
  • All damages, missing items or wrong items must be notified to Toys & Learning in writing, by email, within 48 hours of receipt of goods.
  • This returns & damages policy does not affect your statutory rights.

Privacy

All details that you provide are kept in strict confidence and are only used to process your order. We do not pass on customer details to third parties.

Associated Websites

Toys & Learning has a handful of .org associated websites which some customers find useful as indexed landing pages and as a helpful way of choosing presents for children.

Schleich.org.uk
Papo.org.uk
Breyer.org.uk

Each of these sites is a one page only summary of that brand or product type giving easy access back into this Toys & Learning site.

Address

Toys & Learning Ltd
Thetford Road Business Park
Watton
Norfolk
IP25 6BS

Toys & Learning Limited Company Registered Office
The Belvedere Victoria Road Yarmouth Isle of Wight PO41 0QW United Kingdom
VAT Registered Number 916 3496 09 Company Registered in England Number 6303611