Toys&Learning - Information
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Toys&Learning . . . Cheapest, Fastest & Most Reliable for Schleich & Papo Models & Toys
- Always Use OTP - one time passcode - for card verification - problems caused by app verification failures.
- Delivery to UK mainland only - All deliveries by Courier.
- We do not deliver to Northern Ireland - we do not deliver to The Channel Islands.
- Payment by UK issued debit or credit card
- Orders taken through website only
- Orders received before 11 am - Mon to Fri - are same working day despatch.
- Please do not leave time critical orders to the last hour.
- Orders after noon are next working day despatch.
- Stock availability is automatic - if you can order it - it is in stock ready to despatch .
Prices, Postage & Non Delivery
- Prices are calculated by the Shopping Cart on checkout and include VAT.
- UK Postage and packing are charged at the following rates.
- Packing & Courier Delivery . . . Orders under £20 - £4.95 . . .Orders £20 to £40 - £6.95 . . . Orders over £40 - £8.95
- Courier - next day delivery on Monday to Friday to UK only. Two day for remote areas.
- Please Note Couriers quote their intended but not guaranteed delivery times - Courier is subject to normal peak period, traffic & weather delays.
- Orders before noon Monday to Friday are same working day despatch - please do not leave time critical orders to the last hour.
- Please Note It is intended not guaranteed to send orders out as above - it is rare not to achieve this but can happen at peak times.
- For the sake of clarity we use the expression working day which excludes Bank Holidays - Couriers do not collect on Bank Holidays.
- Delivery Time - Do reply to DPD if you will be out at delivery time - they need your permission to leave in a safe place - they can't accept a note on door.
- If DPD are unable to deliver they send parcel back to us - for which there is a significant charge.
- Non Delivery - In the event of any delivery not arriving within 5 working days please email us - see Contact us - if we do not then receive an email we will not be able to process any claim.
- In the event of any delivery going missing we must be informed in writing, by email, within 14days.
- Toys & Learning keep prices low by using fast & simple systems - delivery to UK mainland addresses only.
- Couriers collect Monday to Friday - Orders placed before noon go out the same working day - all orders placed after noon go out the next working day - all orders after noon Friday, Saturday & Sunday are collected by Couriers on Monday.
Post & Packing - Courier - next day delivery excluding Saturdays & Sundays (subject to normal peak period, traffic & weather delays) - tracked with 1 hour delivery window - contact you by text or email.
Toys & Learning only accept orders placed through this website. All orders must use UK card & be for delivery within the UK.
- You can order online through this website paying safely and securely using your credit or debit card - transactions are processed by SagePay - now Opayo - we never see your card details.
- We accept UK Master Card & Visa Cards issued by a UK bank to a UK address - we deliver to UK addresses only.
- We will debit your payment card when we receive your order.
- On receipt of your order, we will send confirmation of the items ordered, prices and your reference number, which should be used when making any enquiry about that order.
- Paypal - Up to mid November 2022 we accepted paypal - they became increasingly controlling & unreliable - we no longer accept payment by paypal - we are now more able to keep our prices down and our delivery record, using DPD, at the highest standard in the market place.
Returns, Exchanges & Damages
- If you are not completely satisfied with your purchase, under the UK's Distance Selling Regulations you have the right to cancel your order for any item purchased and receive a full refund. Order cancellations & notice of return must be made in writing, within 7 days of delivery of your item or items, using the Contact us page.
- If , for any reason, your delivery does not arrive within 5 working days please inform us immediately.
- Goods must be returned in their original condition (undamaged, unused and in their original packaging) within 14 days of receipt. A copy of the order must accompany the goods. We will issue a full refund on receipt. Goods returned outside this timescale will not be refunded.
- The item is your responsibility until it reaches us. For your own protection, we recommend that you send the parcel using a delivery service that insures you for the value of the goods. Toys & Learning Ltd cannot be held responsible for non-receipt of returned goods. You are responsible for the postage costs for returned items. Returns address - Toys & Learning Ltd, 12 Thetford Road Business Park, Watton, Norfolk IP25 6BS - always best to have certainty by using a reputable courier.
- Exchanges - the procedure for product exchange is a return for refund and a new order for another item.
- If your order is incorrect or found to be damaged upon delivery, please Contact us and give details of the product. We will then advise on how to proceed with the return.
- All damages, missing items, faulty items or wrong items must be notified to Toys & Learning in writing, by email, within 48 hours of receipt of goods.
- In transit damage claims must always come with an image of both the damaged item and the box in which the delivery was packed and received.
- This returns, exchanges & damages policy does not affect your statutory rights.
- Please note we are unable to process product exchanges - goods can be returned for refund and a new purchase made.
All details that you provide are kept in strict confidence and are only used to process your order. We do not pass on customer details to third parties.
Toys & Learning has a handful of .org associated websites which some customers find useful as indexed landing pages and as a helpful way of choosing presents for children.
Toys & Learning Ltd
12 Thetford Road Business Park
Toys & Learning Limited Company Registered Office
The Belvedere Victoria Road Yarmouth Isle of Wight PO41 0QW United Kingdom
VAT Registered Number 916 3496 09 Company Registered in England Number 6303611